Visiting Protocol

The Visiting Protocols currently in place at our Long Term Care Homes and Retirement Lodges are in accordance with the Provincial Government's colour-coded COVID-19 Response Framework and recommendations made by Public Health. Please be advised that the requirements related to Long Term Care and Retirement Homes can and may change. We kindly ask that you connect with our Long Term Care Homes or Retirement Lodges directly if you have questions regarding the zones in which they are located or the Visiting Protocols in place.


Green/ Yellow Zones

  • General Visiting is permitted with a maximum of two Visitors per Resident at a time.
  • Visits must be scheduled in advance with the Home or Lodge.
  • Essential Caregivers are permitted into the Home, however, the number of Essential Caregivers will be limited to two per Resident at a time
  • Resident outings and leaves of absences will remain suspended at this time and will only be permitted to accommodate medical appointments, required visits to the hospital, or compassionate care leaves.
General and Essential Visitor Requirements
  • Wear a surgical mask and face shield for the duration of your visit (these will be provided upon arrival).
  • Participate in our Screening Protocol, including the attestation that none of your Household Members have symptoms of COVID-19. If they do, evidence of a recent PCR test will be required.
  • Undergo a Rapid Antigen Test provided upon entrance just inside the Home after screening is completed. This involves a nasal swab in each nare. While the test is being processed we will ask you to wait in a designated area. This will take approximately 15 minutes. Once your negative result has been confirmed you will be notified and will be permitted to proceed to your loved one’s room for your visit. If the test generates a positive result, you will be required to leave the Home or Lodge immediately and contact Public Health to make arrangements to undergo a PCR test.

Orange/Red/Grey Zones

  • General Visiting remains temporarily suspended.
  • Essential Caregivers will still be permitted into the Home, however, the number of Essential Caregivers will be limited to one per Resident at a time.
  • Resident outings and leaves of absences will remain suspended at this time and will only be permitted to accommodate medical appointments, required visits to the hospital, or compassionate care leaves.
Essential Visitor Requirements
  • Wear a surgical mask and face shield for the duration of your visit (these will be provided upon arrival to the Home and MUST be in place prior to leaving the front lobby to enter the building).
  • Participate in our Screening Protocol, including the attestation that none of your Household Members have symptoms of COVID-19. If they do, evidence of a recent PCR test will be required.
  • Undergo a Rapid Antigen Test provided upon entrance just inside the Home after screening is completed. This involves a nasal swab in each nare. While the test is being processed we will ask you to wait in a designated area. This will take approximately 15 minutes. Once your negative result has been confirmed you will be notified and will be permitted to proceed to your loved one’s room for your visit. If the test generates a positive result, you will be required to leave the Home or Lodge immediately and contact Public Health to make arrangements to undergo a PCR test.


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