VISITOR INFORMATION-PROTOCOLS

(Effective August 13, 2021)

Enhanced Measures and Visiting Guidelines

During the COVID-19 pandemic, the health and safety of residents, families, team members, and visitors remains our top priority. The presence of family and friends is important to the emotional wellbeing of residents, and we recognize the importance of in-person visits. The following enhanced guidelines will support safe, physically distanced outdoor and indoor visits for family members to visit and engage with their loved ones.

What you need to know: the chart below clarifies visitor definitions and highlights some key changes and requirements in addition to protocols that are in place.

Homes located in areas of higher community spread of COVID-19 may be subject to additional visitor restrictions as per Public Health Unit direction.

COVID-19 testing/screening process to be followed by visitors:

  • Complete the active screening questionnaire upon entry at each visit to the home.
  • A medical mask will be supplied on entry to the home and is worn for the duration of the visit.
  • A face shield will be supplied on entry for all partial and unvaccinated visitors.
  • Partially immunized or unimmunized persons must undergo mandatory screening for COVID-19 using a rapid antigen test prior to each visit with a resident which is above and beyond the COVID-19 Guidance: Considerations for Rapid Antigen Point-of-Care Screening.
  • Immunized persons must undergo mandatory screening for COVID-19 using a rapid antigen test prior to visiting with a resident at least twice a week, which is above and beyond the COVID-19 Guidance: Considerations for Rapid Antigen Point-of-Care Screening.
  • Fully immunized persons must show proof of immunization. People can prove they are fully immunized by showing the physical or emailed receipts that were provided to them at the time of vaccination. Receipts can also be downloaded from the government’s COVID-19 website by using your health card, and are accessible regardless of where you were vaccinated (for example, at a mass immunization clinic, hospital, pharmacy or primary care setting). Click here to access the vaccination receipt site.
  • The screener will be requesting to visually view the Covid-19 vaccination receipt on arrival.
  • All travel into or outside of Canada will require CANarrival proof of exemption before entry.
  • In outbreak conditions, visitors are required to follow testing guidelines as directed by Public Health.

Visitor Type

Definition

Requirements

Essential Visitors

Performs support services, e.g. food delivery, phlebotomy, family member, or volunteer providing care services and other healthcare services required to maintain good health.

Compassionate – Visiting a very ill or palliative resident.

  • Partial/unimmunized essential visitors will undergo a rapid antigen screening test (no outbreak)
  • Must undergo COVID-19 screening for typical and atypical symptoms
  • Scheduling of visit not required
  • Very ill/palliative – proof of negative COVID 19 test not required
  • Testing requirements may differ during an outbreak or on direction of local Public Health



Visitor Type

Definition

Requirements

Support Workers

Essential visitors who perform support services for the resident or home e.g. physicians, nurse practitioners, maintenance workers, and persons delivering food for the home.

  • Regulated Health Care Professionals: Immunized/Partial/Unimmunized support workers must undergo a rapid antigen screening (no outbreak)
  • Must undergo COVID-19 screening for typical and atypical symptoms
  • Scheduling a visit not required
  • Location of visit can be designated by site
  • Persons not providing direct care: Partial/unimmunized persons must show proof of COVID-19 testing or have a rapid antigen screening completed & verbal attestation to not subsequently testing positive and must undergo a rapid antigen screening test as per current directives and wait for their results before entry to home prior to each visit.
  • As an enhanced measure, immunized visitors will undergo rapid testing twice a week.
  • Testing requirements may differ during an outbreak or on direction of local public health
  • Eye protection is required if you are partial or unimmunized

Essential Caregivers

Essential visitors designated by the

resident/substitute decision maker to provide caregiver support e.g. meal assistance, social support, meaningful connections, rational continuity, and decision-making

  • Must be designated in writing by the resident/SDM prior to visit
  • Must be 18 years of age or older
  • If Partial/unimmunized you must undergo a rapid antigen screening test at each visit (no outbreak) and may proceed to the resident area prior to the test results
  • As an enhanced measure, immunized visitors will undergo rapid testing twice a week.
  • During an outbreak must follow COVID-19 testing guidelines as required
  • Designated caregivers may visit at anytime
  • There is no limit to the number of essential caregivers a resident may have
  • Additional IPAC training & education required prior to first visit
  • Must undergo COVID-19 screening for typical and atypical symptoms
  • Caregiver designated can be changed based on resident care needs or wishes
  • Prior to first visit must attest to reading the home’s visitor policy
  • Eye protection is required if you are partial or unimmunized and if visiting the resident is in isolation.


Visitor Type

Definition

Requirements

General Visitors

Provides non-essential services or visits for social reasons.

Indoor and Outdoor visits allowed

Masks required at all times

Eye protection required if you are partial/unimmunized as an enhanced precaution.

Outdoor

  • There is no limitation to the number of caregivers and visitors
  • Remain outdoors during the visit
  • Masks to be worn at all times
  • Eye protection is required if you are partial or unimmunized

Indoor visits

  • There is no limitation to the number of caregivers and visitors
  • Must undergo COVID-19 screening for typical and atypical symptoms.
  • If Partial/unimmunized you must undergo a rapid antigen screening test at each visit, (no outbreak) and wait for results before going beyond entry point.
  • If immunized you must undergo rapid antigen testing twice a week.

Whether outdoor or indoor

  • Not allowed if the home is in outbreak unless the resident area is unaffected.
  • Not allowed in the home if the resident is symptomatic or on droplet/contact precautions.
  • Additional IPAC education (mask wearing, physical distancing, hand hygiene) required prior to visit
  • Enhanced precaution - eye protection if partial/unimmunized
  • Scheduled with home with over 10 persons visiting at one time

Support Person

For accessibility reasons; required to assist the essential visitor or general visitor with a disability to perform daily tasks. Visitors who need support persons should inform the site in advance of the visit.

  • Preferred to be scheduled with home
  • Must undergo COVID-19 screening for typical and atypical symptoms
  • Indoor: If Partial/unimmunized you must undergo a rapid antigen screening test at each visit (no outbreak) and must wait for result prior to entry in the home if you are a non health care worker.
  • Immunized support workers will be tested twice weekly.

Preparing for Your Visit

  • For the safety of residents and team members, any visitor who is on self-isolation, awaiting COVID-19 test results, or is positive for COVID-19 and not cleared by Public Health will not be permitted to visit.
  • Indoor general visits will be permitted only when the home is not in a whole home outbreak or, where the home is not located in a high community spread area, where the resident is asymptomatic and not self-isolating, and as outlined in the reference chart.
  • The home has the discretion to restrict the total visitors in the building or on the grounds at one time, in order to maintain physical distancing as required.
  • In exercising these measures, the home will consider:
    • The location of active outbreaks in the home;
    • The physical layout/infrastructure of the home;
    • The number of residents, including their clinical and emotional wellbeing.
  • Local Public Health departments may also require additional visitor restrictions to be in place during an outbreak or if increased community spread.
  • Residents/substitute decision makers wanting to designate a caregiver must contact the home. Caregiver designation must be provided in writing to the Director of Care or designate.
  • A visitor acknowledgement form must be signed upon each visit to certify that visitation attestation requirements have been met, with education completed prior to the initial visit and then as specified by the home.
  • A visitor who tests positive for COVID-19 may resume visits if they have been cleared by the local Public Health Unit.
  • Universal masking remains in place and a surgical mask must be worn for the duration of an indoor visit. A non-medical or medical mask must be worn for the duration of an outdoor visit.
  • Eye protection is required for indoor visits as an enhanced precaution for all partial or unimmunized visitors, and on direction of local public health units and/or if a home has an outbreak.
  • Those unable to wear a mask due to a medical condition will be provided a full face shield as a substitution.
  • Brief hugs are permitted between all residents and visitors regardless of immunization status. Where both the resident and the visitor are fully immunized, close physical contact, including hand holding, is permitted.
  • Visitors who are fully or partially immunized will be required to show proof of immunization status.
  • All visitors must comply with the home’s infection prevention and control measures and will be actively screened prior to allowing entry to the home.
  • Pets are able to visit in the resident’s room only or during outdoor visits with one resident only.
  • Visitors must adhere to the visitor guidelines for the safety of residents. Should any resident develop COVID-19 symptoms, they will be tested for the virus and placed in isolation pending test results.
  • Visitors must adhere to a safe physical distance of six feet from the resident and staff during the scheduled visit.
  • Non-compliance with the home's visiting policy and guidelines could result in discontinuation of visits for the non-compliant visitor, or isolation of the resident and a consultation with public health.

Please review the following education and training resources prior to your visit.

  • Posters below
  • Recommended Steps: Putting on Personal Protection Equipment (PPE)

https://www.publichealthontario.ca/-/media/documen...

  • Video link: Putting on Full Personal Protective Equipment

https://www.publichealthontario.ca/en/videos/ipac-...

  • Video link: Taking off Full Personal Protective Equipment

https://www.publichealthontario.ca/en/videos/ipac-...

  • Video link: How to Wash Your Hands

https://www.publichealthontario.ca/en/videos/ipac-...

Additional References:

LTC Visitor, Absences & Social Gatherings Snapshot Effective July 16, 2021:

https://www.ltchomes.net/LTCHPORTAL/Content/Snippe...


Visiting Protocol - Phase #3


Effective July 16th, 2021


During the COVID-19 pandemic, the health and safety of residents, families, team members, and visitors remains our top priority. The presence of family and friends is important to the emotional well-being of residents, and we recognize the importance of in-person visits. The following guidelines will support safe, physically distanced outdoor and indoor visits for family members to visit and engage with their loved ones.


What you need to know: the chart below clarifies visitor definitions and highlights some key requirements in addition to protocols that are in place.


Homes located in areas of higher community spread of COVID-19 may be subject to additional visitor restrictions and per Public Health Unit direction.


Currently Grey Bruce will remain in Step 2 of the Roadmap to Reopening and all persons will follow the “Step 2” Visitor information protocol dated July 7, 2021.


COVID-19 testing/screening process to be followed by visitors:


  • Complete the active screening questionnaire upon entry at each visit to the home.
  • A medical mask will be supplied on entry to the home and is worn for the duration of the visit.
  • Partially immunized or unimmunized persons must undergo mandatory screening for COVID-19 using a rapid antigen test prior to visiting with a resident as per COVID-19 Guidance: Considerations for Rapid Antigen Point-of-Care Screening, at the frequencies as specified in the current directives.
  • Fully immunized persons must show proof of immunization. People can prove they are fully immunized by showing the physical or emailed receipts that were provided to them at the time of vaccination. Receipts can also be downloaded from the government’s COVID-19 website by using your health card, and are accessible regardless of where you were vaccinated (for example, at a mass immunization clinic, hospital, pharmacy or primary care setting). Click here to access the vaccination receipt site.
  • The screener will be requesting to visually view the Covid-19 vaccination receipt on arrival.
  • In outbreak conditions, visitors are required to follow testing guidelines as directed by Public Health.


Visitor Type

Definition

Requirements

Essential

Visitors

Performs support services, e.g. food delivery, phlebotomy, family member, or volunteer providing care services and other healthcare services required to maintain good health.

Compassionate – Visiting a very ill or palliative resident.

  • Partial/unimmunized essential visitors will undergo a rapid antigen screening test as per current directives (no outbreak)
  • Must undergo COVID-19 screening for typical and atypical symptoms
  • Scheduling of visit not required
  • Very ill/palliative – proof of negative COVID 19 test not required
  • Testing requirements may differ during an outbreak or on the direction of local Public Health




Visitor Type

Definition

Requirements

Support

Workers

Essential visitors who perform support services for the resident or home e.g. physicians, nurse practitioners, maintenance workers, and persons delivering food for the home.

  • Regulated Health Care Professionals: Partial/Unimmunized support workers must undergo a rapid antigen screening test as per current directives (no outbreak)
  • Must undergo COVID-19 screening for typical and atypical symptoms
  • Scheduling a visit is not required
  • Location of visit can be designated by the site
  • Persons not providing direct care: Partial/unimmunized persons must show proof of COVID-19 testing or have a rapid antigen screening completed as per current directives & verbal attestation to not subsequently testing positive and must undergo a rapid antigen screening test as per current directives and wait for their results before entry to the home
  • Testing requirements may differ during an outbreak or on the direction of local public health

Essential Caregivers

Essential visitors designated by the

resident/substitute decision-maker to provide caregiver support e.g. meal assistance, social support, meaningful connections, rational continuity, and decision-making

  • Must be designated in writing by the resident/SDM prior to visit
  • Must be 18 years of age or older
  • If Partial/unimmunized you must undergo a rapid antigen screening test as per current directives (no outbreak) and may proceed to the resident area prior to the test results
  • During an outbreak must follow COVID-19 testing guidelines as required
  • Designated caregivers may visit at anytime
  • There is no limit to the number of essential caregivers a resident may have
  • Additional IPAC training & education required prior to first visit
  • Must undergo COVID-19 screening for typical and atypical symptoms
  • Caregiver designated can be changed based on resident care needs or wishes
  • Prior to first visit must attest to reading/re-reading the home’s visitor policy
  • Eye protection is no longer required for any visit unless the resident is in isolation.


Visitor Type

Definition

Requirements

General Visitors

Provides non-essential services or visits for social reasons.

Indoor and Outdoor visits allowed

Masks required at all times

Eye protection is no longer required for any visit

Outdoor

  • There is no limitation to the number of caregivers and visitors
  • Remain outdoors during the visit
  • Masks to be worn at all times

Indoor visits

  • There is no limitation to the number of caregivers and visitors
  • Must undergo COVID-19 screening for typical and atypical symptoms.
  • If Partial/unimmunized you must undergo a rapid antigen screening test as per current directives (no outbreak) and wait for results before going beyond the entry point.

Whether outdoor or indoor

  • Not allowed if the home is in outbreak unless the resident area is unaffected.
  • Not allowed in the home if the resident is symptomatic or on droplet/contact precautions.
  • Additional IPAC education (mask-wearing, physical distancing, hand hygiene) required prior to visit
  • Fully immunized general visitor and Partially immunized/unimmunized – no eye protection
  • Scheduled with home with over 10 persons visiting at one time

Support Person

For accessibility reasons; required to assist the essential visitor or general visitor with a disability to perform daily tasks. Visitors who need support persons should inform the site in advance of the visit.

  • Preferred to be scheduled with home
  • Must undergo COVID-19 screening for typical and atypical symptoms
  • Indoor: If Partial/unimmunized you must undergo a rapid antigen screening test as per current directives (no outbreak) and must wait for result prior to entry in the home


Preparing for Your Visit

  • For the safety of residents and team members, any visitor who is on self-isolation, awaiting COVID-19 test results, or is positive for COVID-19 and not cleared by Public Health will not be permitted to visit.
  • Indoor general visits will be permitted only when the home is not in a whole home outbreak or, where the home is not located in a high community spread area, where the resident is asymptomatic and not self-isolating, and as outlined in the reference chart.
  • The home has the discretion to restrict the total visitors in the building or on the grounds at a time, in order to maintain physical distancing as required.
  • In exercising these measures, the home will consider:
    • The location of active outbreaks in the home;
    • The physical layout/infrastructure of the home;
    • The number of residents, including their clinical and emotional wellbeing.
  • Local Public Health departments may also require additional visitor restrictions to be in place during an outbreak or if increased community spread.
  • Residents/substitute decision-makers wanting to designate a caregiver must contact the home. Caregiver designation must be provided in writing to the Director of Care or designate.
  • A visitor acknowledgment form must be signed upon each visit to certify that visitation attestation requirements have been met, with education completed prior to the initial visit and then as specified by the home.
  • A visitor who tests positive for COVID-19 may resume visits if they have been cleared by the local Public Health Unit.
  • Universal masking remains in place and a surgical mask must be worn for the duration of an indoor visit. A non-medical or medical mask must be worn for the duration of an outdoor visit.
  • Eye protection is generally no longer required for indoor visits, however may be required on the direction of local public health units and/or if a home has an outbreak. At this time Grey-Bruce Health Unit requires the use of eye protection.
  • Those unable to wear a mask due to a medical condition will be provided a full face shield as a substitution.
  • Brief hugs are permitted between all residents and visitors regardless of immunization status. Where both the resident and the visitor are fully immunized, close physical contact, including hand-holding, is permitted.
  • Visitors who are fully or partially immunized will be required to show proof of immunization status.
  • All visitors must comply with the home’s infection prevention and control measures and will be actively screened prior to allowing entry to the home.
  • Pets are able to visit in the resident’s room only or during outdoor visits with one resident only.
  • Visitors must adhere to the visitor guidelines for the safety of residents. Should any resident develop COVID-19 symptoms, they will be tested for the virus and placed in isolation pending test results.
  • Visitors must adhere to a safe physical distance of six feet from the resident and staff during the scheduled visit.
  • Non-compliance with the home's visiting policy and guidelines could result in the discontinuation of visits for the non-compliant visitor.

Please review the following education and training resources prior to your visit.

  • Posters below
  • Recommended Steps: Putting on Personal Protection Equipment (PPE)

https://www.publichealthontario.ca/-/media/documents/ncov/ipac/ppe-recommended-steps

  • Video link: Putting on Full Personal Protective Equipment

https://www.publichealthontario.ca/en/videos/ipac-fullppe-on

  • Video link: Taking off Full Personal Protective Equipment

https://www.publichealthontario.ca/en/videos/ipac-...

  • Video link: How to Wash Your Hands

https://www.publichealthontario.ca/en/videos/ipac-handwash

Additional References:

LTC Visitor, Absences & Social Gatherings Snapshot Effective July 16, 2021:

https://www.ltchomes.net/LTCHPORTAL/Content/Snippets/LTC%20Visitor_Absences_Social%20Gatherings%20Snapshot_July%2013_FINAL.pdf


Physical Distancing


Maintain physical distancing between all others, including the resident, team members, and other visitors.


Donning & Doffing PPE


Hand Hygiene

To clean hands properly, rub all parts of the hands and wrists with an alcohol-based hand rub or soap and water. Pay special attention to fingertips, between fingers, backs of hands, and base of the thumbs.


Visiting Protocol - Phase #2

Effective July 7, 2021


During the COVID-19 pandemic, the health and safety of residents, families, team members, and visitors remains our top priority. The presence of family and friends is important to the emotional wellbeing of residents, and we recognize the importance of in-person visits. The following guidelines will support safe, physically distanced outdoor and indoor visits for family members to visit and engage with their loved ones.


What you need to know: the chart below clarifies visitor definitions and highlights some key requirements in addition to protocols that are in place.


Homes located in areas of higher community spread of COVID-19 may be subject to additional visitor restrictions and per Public Health Unit direction.


COVID-19 testing/screening process to be followed by visitors:

  • Complete the active screening questionnaire upon entry at each visit to the home.
  • Undergo mandatory screening for COVID-19 using a rapid antigen test prior to visiting with a resident as per COVID-19 Guidance: Considerations for Rapid Antigen Point-of-Care Screening, at the frequencies as specified in the current directives.
  • In outbreak conditions, essential caregivers are required to provide proof of a negative COVID-19 test result conducted within 7 days prior to the visit and verbally attest to not subsequently testing positive.

Visitor Type

Definition

Requirements

Essential

Visitors

Performs support services, e.g. food delivery, phlebotomy, family member, or volunteer providing care services and other healthcare services required to maintain good health.

Compassionate – Visiting a very ill or palliative resident.

  • Undergo a rapid antigen screening test as per current directives (no outbreak) or provide proof of a negative COVID-19 PCR test result conducted within the past 7 days (outbreak)
  • Must undergo COVID-19 screening for typical and atypical symptoms
  • Scheduling not required
  • Very ill/palliative – proof of negative COVID 19 test not required

Support

Workers

Essential visitors who perform support services for the resident or home e.g. physicians, nurse practitioners, maintenance workers, person delivering food for the home.

  • Providing direct care: Undergo a rapid antigen screening test as per current directives (no outbreak) or provide proof of a negative COVID-19 PCR test result conducted within the past 7 days (outbreak)
  • Must undergo COVID-19 screening for typical and atypical symptoms
  • Scheduling a visit not required
  • Location of visit can be designated by site
  • Not providing direct care: show proof of COVID-19 testing or have a rapid antigen screening completed as per current directives & verbal attestation to not subsequently testing positive

Caregivers

Essential visitors designated by the

resident/substitute decision maker to provide caregiver support e.g. meal assistance, social support, meaningful connections, rational continuity, and decision-making

  • Must be designated in writing by the resident/SDM prior to visit
  • Must be 18 years of age or older
  • Undergo a rapid antigen screening test as per current directives (no outbreak) and may proceed to the resident area prior to the test results
  • During an outbreak must follow COVID-19 testing guidelines as required
  • Two designated caregivers per visit per resident allowed at a time
  • There is no limit to the number of essential caregivers a resident may have
  • Additional IPAC training & education required prior to first visit and monthly thereafter
  • Must undergo COVID-19 screening for typical and atypical symptoms
  • Caregiver designated can be changed based on resident care needs
  • Location of visit may be designated by site
  • Prior to first visit and monthly thereafter, must attest to reading/re-reading the home’s visitor policy
  • Fully immunized resident & caregiver – no eye protection required for indoor or outdoor visits and may support in dining room and join in activities
  • Partially immunized/unimmunized – requires eye protection and cannot enter dining room/join in activity

General Visitors

Provides non-essential services or visits for social reasons.

Indoor and Outdoor visits allowed and a maximum of 2 visitors indoors and 10 visitors outdoors.

Masks required at all times

Eye protection for partially immunized or unimmunized visitors is required.


Outdoor

  • Max. 10 visitors (essential caregivers and general visitors) per resident at a time
  • Remain outdoors during the visit
  • Masks to be worn at all times
  • No eye protection required when fully immunized and with the fully immunized resident

Indoor visits

  • Max. 2 per resident
  • Must undergo COVID-19 screening for typical and atypical symptoms.
  • Must undergo Rapid antigen testing and wait for results before going beyond entry point.

Whether outdoor or indoor

  • Not allowed if the home is in outbreak unless the resident area is unaffected.
  • Not allowed in the home if the resident is symptomatic or on droplet/contact precautions.
  • Additional IPAC education (mask wearing, physical distancing, hand hygiene) required prior to visit
  • Fully immunized resident & general visitor – no eye protection required
  • Partially immunized/unimmunized – requires eye protection
  • Must be scheduled with home

Support Person

For accessibility reasons; required to assist the essential visitor or general visitor with a disability to perform daily tasks. Visitors who need support persons should inform the site in advance of the visit.

  • Must be scheduled
  • Must undergo COVID-19 screening for typical and atypical symptoms
  • Indoor: Undergo a rapid antigen screening test as per current directives (no outbreak)


Preparing for Your Visit

  • Outdoors only: A maximum of 10 visitors (general/designated caregivers) can visit at one time. Children under the age of two years do not count towards the general visitor maximum.
  • General visitors max. 2 indoors at a time.
  • Outdoor visits will be permitted only when the home is not in an outbreak, where the resident is asymptomatic and not self-isolating.
  • Outdoor visits will be pre-scheduled at a minimum of 60 minute sessions during specified hours and at outside location as specified by the home.
  • Visits will be accommodated outdoors and as weather permits.
  • Indoor general visits will be permitted only when the home is not in a whole home outbreak or, where the home is not located in a high community spread area, where the resident is asymptomatic and not self-isolating, and as outlined in the reference chart.
  • The home has the discretion to restrict the total visitors in the building at a time, provided it permits at least two caregivers per resident at a time.
  • In exercising these measures, the home will consider:
    • The location of active outbreaks in the home;
    • The physical layout/infrastructure of the home;
    • The number of residents, including their clinical and emotional wellbeing.
  • Local Public Health departments may also require additional visitor restrictions to be in place during an outbreak.
  • Residents/substitute decision makers wanting to designate a caregiver must contact the home. Caregiver designation must be provided in writing to the Director of Care or designate.
  • A visitor acknowledgement form must be signed upon each visit to certify that visitation attestation requirements have been met, with education completed prior to the initial visit and then monthly as specified by the home.
  • Visits will be accommodated in designated areas within the home and as described in the reference chart.
  • Frequency of visits will be based on equitable availability to accommodate one visit per week.
  • A maximum of two designated caregivers are permitted to visit with a resident indoors; and two general visitors at a time. The resident and/or the Power of Attorney/Substitute Decision Maker will determine who may visit.
  • A visitor who tests positive for COVID-19 may resume visits if they have been cleared by the local Public Health Unit.
  • All designated caregivers will receive education on the home's infection prevention and control measures, including hand hygiene and use of personal protective equipment (PPE).
  • Personal Protective Equipment (PPE) (masks at all times) eye protection (for unimmunized and partially immunized visitors must be worn appropriately during the scheduled visit as required. See the chart above to determine whether eye protection is required based on immunization status.
  • Those unable to wear a mask due to a medical condition will be provided a full face shield as a substitution.
  • Brief hugs are permitted between all residents and visitors regardless of immunization status. Where both the resident and the visitor are fully immunized, close physical contact, including hand holding, is permitted.
  • Visitors who are fully or partially immunized may be required to show proof of immunization status.
  • All visitors must comply with the home’s infection prevention and control measures and will be actively screened prior to allowing entry to the home.
  • For the safety of residents and team members, any visitor who is on self-isolation, awaiting COVID-19 test results, or is positive for COVID-19 and not cleared by Public Health will not be permitted to visit.
  • Pets are able to visit in the resident’s room only.
  • Visitors must adhere to the visitor guidelines for the safety of residents. Should any resident develop COVID-19 symptoms, they will be tested for the virus and placed in isolation pending test results.
  • Staff members will be available to escort visitors to the designated visiting location. It is requested that no food or drink items be shared with your loved one during the visit.
  • Visitors must adhere to a safe physical distance of six feet from the resident and staff during the scheduled visit.
  • Non-compliance with the home's visiting policy and guidelines could result in discontinuation of visits for the non-compliant visitor.


Breakdown of events during the schedule for general visitors outdoor:

  1. Visitor must remain in their vehicle until the start time of their scheduled Visit.
  2. Visitor will then proceed to the designated greeting area.
  3. Visitor will be greeted by a team member at the designated greeting area and will be screened and provided a mask and eye protection as applicable and receive education on infection prevention and control measures (5 to 10 minutes).
  4. Hand hygiene will take place.
  5. Team member will then escort the visitor to the designated meeting area to visit with their loved one.
  6. Visit with resident will take place for minimum of 60 minutes.
  7. Visits will be facilitated by a team member to ensure the visiting guidelines are being adhered to while respecting privacy of the visitor and resident.
  8. Team member will escort visitor from the designated meeting area at the end of the visit.
  9. Hand hygiene will take place.
  10. Visitor will proceed to their vehicle.


General visitors for indoor visits:

  1. In addition to the above requirements for scheduling, general visitors will participate in surveillance testing for indoor visits and obtain a negative screen prior to entering the home area.
  2. Visits require scheduling and approval from the home prior to an indoor visit.
  3. Not permitted to visit indoors if the entire home is in outbreak or the resident is symptomatic or isolating under droplet and contact precautions. If a portion of the home is in outbreak, visits can still take place in the unaffected area of the home.


Please review the following education and training resources prior to your visit.

  • Recommended Steps: Putting on Personal Protection Equipment (PPE)

https://www.publichealthontario.ca/-/media/documen...

  • Video link: Putting on Full Personal Protective Equipment

https://www.publichealthontario.ca/en/videos/ipac-...

  • Video link: Taking off Full Personal Protective Equipment

https://www.publichealthontario.ca/en/videos/ipac-...

  • Video link: How to Wash Your Hands

https://www.publichealthontario.ca/en/videos/ipac-...

Additional References:

LTC Visitor, Absences & Social Gatherings Snapshot Effective July 7, 2021:

https://irp.cdn-website.com/9d992c3a/files/uploade... df


Training Posters:


Donning and Doffing PPE:



Hand Hygiene:

To clean hands properly, rub all parts of the hands and wrists with an alcohol-based hand rub or soap and water. Pay special attention to fingertips, between fingers, backs of hands and base of the thumbs.


Physical Distancing:

Maintain physical distancing between all others, including the resident, team members, and other visitors.

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