"Dear Sir, May I, on behalf of the residents of the Roberta Place Retirement Lodge Barrie, congratulate you on the unbelievable efficiency of the management team under the supervision of Manager Pam Story during the Code Orange Alert on June 17 2014. Pam's instructions over the intercom were clear and concise, no panic etc. All the residents were guided to the safest area in the building in the event the building was hit by the Tornado. Comfortable chairs were provided to all, plus cold drinks, the Wellness Manager was taking care of some residents who were upset, the rest of the management team conversing with other residents, an exercise done, way above the call of duty. This all happened just before the evening meal, thanks to the kitchen staff, there were very little delays, Pam updated us during the meal of the weather conditions. The Tornado came down 15 minute drive from us, so precautions taken were a must and essential. Again, our thanks to Roberta's Management Staff, its also a comfort to know the dedication they have shown to the residents many times in the past, at this time in our life"
George Lake