Strategic Plan (2023)

These are Our 4 Strategic Pillars!

1. Quality of Life

• Expand implementation of the Butterfly Approach
• Continue the move from task-oriented processes to people-oriented work
• Explore upgrades and modernization that will support a safe, comfortable environment
• Foster a culture of customer service, personalized to the individual

2. High-Performing Teams

• Establish clear, consistent onboarding that combines broad and targeted training
• Profile the options for continuous education, educational support and mentoring for team members.
• Maximize ability through recruitment to hire the ideal candidates and ensure a full complement of staff.
• Foster a culture of accountability at every level.

3. Engaged Relationships

• Implement processes for timely, transparent communication at all levels.
• Gather ongoing feedback from residents and families.
• Deliberately cultivate an inclusive culture.
• Continue building positive relationships with funders and regulators.

4. Business Stewardship

• Focus on the activities that are core and those that truly add value.
• Identify and minimize unnecessary process.
• Design and implement models that optimize physical and human resources.
• Identify space needs, including accessibility needs, digital needs, and key priorities for modernization.