Strategic Plan (2023)
These are Our 4 Strategic Pillars!
1. Quality of Life
- Expand implementation of the Butterfly Approach
- Continue the move from task-oriented processes to people-oriented work
- Explore upgrades and modernization that will support a safe, comfortable environment
- Foster a culture of customer service, personalized to the individual
2. High-Performing Teams
- Establish clear, consistent onboarding that combines broad and targeted training
- Profile the options for continuous education, educational support and mentoring for team members.
- Maximize ability through recruitment to hire the ideal candidates and ensure a full complement of staff.
- Foster a culture of accountability at every level.
3. Engaged Relationships
- Implement processes for timely, transparent communication at all levels.
- Gather ongoing feedback from residents and families.
- Deliberately cultivate an inclusive culture.
- Continue building positive relationships with funders and regulators.
4. Business Stewardship
- Focus on the activities that are core and those that truly add value.
- Identify and minimize unnecessary process.
- Design and implement models that optimize physical and human resources.
- Identify space needs, including accessibility needs, digital needs, and key priorities for modernization.